Refunds

Updated on July 25, 2025

The Refunds page helps sellers track and manage customer refund requests with a clear view of status, filters, and refund details. The layout is optimized for quick actions, accurate tracking, and transparent resolution handling.

Tab Navigation

  • Orders (default tab): Displays all placed orders — See Orders Documentation
  • Refunds: Displays all refund requests you’ve sent to venders

Summary Cards

  1. Pending Refunds – New refund requests awaiting review.
  2. Processing – Requests under verification or being handled.
  3. Approved – Refunds that have been accepted and will be paid out.
  4. Rejected – Requests that have been declined after review.

📌 These cards give a quick overview of refund workload and performance.

Filter Controls

  • Month Dropdown
  • Year Dropdown

🛑 Both fields are required to apply the filter.

This helps narrow down the refund list to a specific time period.

Tab Navigation

Four status-based tabs:

  • Pending
  • Processing
  • Approved
  • Rejected

Switching tabs dynamically updates the table with matching refund requests.

Refunds Table

Each refund row includes:

  • Refund ID – Unique refund identifier.
  • Order ID – Associated order’s identifier.
  • Date – Date when the refund was requested.
  • Amount – Requested refund amount.
  • Status – Current status of the refund (auto-updated based on tab).
  • Action –
    • If status is Approved or Rejected, an eye icon appears.
    • Clicking it opens the detailed View Sheet.

View Sheet (Right-Side Drawer)

Available only for Approved or Rejected refunds. Sections included:

  • Refund Details
    • Refund ID, Amount, Status, Date
  • Customer Details
    • Name, Email, Contact info
  • Order Details
    • Order ID, Payment method, Shipping/Billing Address
  • Items Status
    • List of products with a clear flag:
      • Refunded ✅
      • Not Refunded ❌

📝 This provides a complete breakdown of what was accepted or denied in the refund.

Best Practices

  • You can apply for a refund only once per order. → After submitting, the refund button will either disappear or be disabled.
  • Apply refund only after delivery → Refund option is available only when the product is marked as Delivered.
  • Choose valid reasons → Use refund option only for valid issues like wrong item, damaged product, or incomplete order.
  • Apply quickly → Don’t delay if you notice an issue — apply as soon as possible after receiving the order.
  • Track refund progress → Use the Refunds tab to monitor status: Pending, Processing, Approved, or Rejected.
  • Check product-wise status → In the view sheet, you’ll see which items were refunded or not.
  • Keep communication respectful → Avoid false claims; misuse may affect future refund eligibility.

you can also track your refunds using mobile app